Training

Need HMIS training but don’t have access to ECHO’s Tovuti Learning Center yet? This page provides information about HMIS training registration, recent changes to the training process, important deadlines, and where to go if you need assistance. 

Start Here

I need HMIS access: If you do not currently have HMIS access and need access for your role, contact your Clarity Agency Manager to begin the registration process. Your Agency Manager will create your Tovuti account and register you for the appropriate HMIS New User Training track based on your program type. 

If your agency does not currently have an Agency Manager and you need to complete HMIS New User Training, submit a request through the ECHO HMIS Help Desk to register for training.

I already have HMIS access: If you are a current HMIS user with active access, HMIS Current User Training is assigned directly to you in Tovuti. You do not need to register through your Agency Manager. If you currently have HMIS access but cannot access Tovuti or do not see your assigned training, submit a request through the ECHO HMIS Help Desk.

Note: Clarity Manager and Looker training opportunities will also be added to Totuvi shortly. If you need one of these trainings in the meantime, please submit a request through the ECHO HMIS Help Desk.

This section is for new users at organizations that already use HMIS. If you’re the first person at your organization to use HMIS, please see the New HMIS Agencies section below.

This section is for users at organizations that are new to HMIS. If your organization already uses HMIS, please see the Current HMIS Agencies section above.

The first step to joining HMIS is to complete the Partner With Us form linked below.

How do I register for HMIS New User Training? 

If you do not currently have HMIS access and need access for your role, contact your Clarity Agency Manager to begin the registration process. 

Your Agency Manager will create your Tovuti account and register you for the appropriate HMIS New User Training track: 

• Rapid Re-Housing / Permanent Supportive Housing (RRH/PSH)  

• Street Outreach  

• Emergency Shelter  

Once registered, you will receive information for accessing ECHO’s Tovuti Learning Center and the Clarity HMIS Training Site.

What has changed about HMIS New User Training? 

HMIS New User Training is now fully virtual and self-paced through ECHO’s Tovuti Learning Center. 

Learners complete an assigned Learning Path containing the courses and lessons required for their program type. The previous combination of self-paced training and scheduled live data entry training is no longer used. 

New users have one month from enrollment to complete their assigned Learning Path.

I already have HMIS access. Do I need to register for training? 

No. Current HMIS users with active access do not need to register for HMIS Current User Training through their Agency Manager.

HMIS Current User Training is assigned directly to current HMIS users in Tovuti. 

If you currently have HMIS access but cannot access Tovuti or do not see your assigned training, submit a request through the ECHO HMIS Help Desk.

What is HMIS Current User Training? 

Clarity is transitioning to a new user interface on October 1, 2026. 

HMIS Current User Training prepares existing HMIS users for the updated interface, including changes to navigation, layout, and data entry workflows. 

All current HMIS users are required to complete this training to retain HMIS access.

When is HMIS Current User Training due? 

All current HMIS users must complete HMIS Current User Training by October 1, 2026. 

Current users who do not complete the required training by the deadline will not retain access to their HMIS account. 

Users are encouraged to begin training early rather than waiting until the deadline.

How long do I have to complete HMIS New User Training? 

New users have one month from the date of enrollment to complete their assigned HMIS New User Training Learning Path. 

The individual training deadline will be available in Tovuti. 

New users must successfully complete their required training before receiving access to the live HMIS.

I had HMIS access in the past. Which training should I complete? 

Previous HMIS access does not automatically determine which training you need to complete. 

If you previously had HMIS access but do not currently have active access, or you are returning to HMIS after time away, contact your Clarity Agency Manager or the ECHO HMIS Help Desk for guidance before beginning training.

I don’t have access to Tovuti or need help with training. What should I do? 

Submit a request through the ECHO HMIS Help Desk if: 

• You currently have HMIS access but cannot access Tovuti.  

• Your assigned training is not appearing in Tovuti.  

• You are unsure which training you need to complete.  

• You have questions about your training registration or deadline.  

• You need assistance with another HMIS training or access issue.  

ECHO requires a progression of skills, comfort, and data entry in our Homeless Management Information System (HMIS) before going through the CA training. This ensures better data, quality, collection, and new assessors feel comfortable with the skills required to complete once trained.

If your agency is not currently using HMIS, please fill out the Partner With Us form.

If your agency is already using HMIS, please contact your Agency Admin to start completing the steps below. This process generally takes a minimum of 1-3 months to complete, depending on experience.

The SSI/SSDI Outreach, Access, and Recovery (SOAR) Program is designed to make the process of applying for federal benefits easier for folks living outside or at risk of losing their housing who have a serious mental illness, medical impairment, and/or co-occurring substance use disorder. Visit our SOAR page for more information.

SOAR

The first step to becoming a SOAR case manager is to register for the Substance Abuse and Mental Health Services Administration’s (SAMHSA) SOAR Online Course linked below. We’ll be notified when you do and will contact you with next steps, which includes one-on-one technical assistance from ECHO staff during your first application process. More information about the SOAR model is available in the recorded webinars below.