Policies, Procedures, Written Standards, & Best Practices
To access Documents & Forms used in the Austin/Travis County Homelessness Response System, click here.
Policies & Procedures
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CoC Program
CoC Grant Amendment Policy (PDF)
Reallocation and Deobligation Policy (2019) (PDF)
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CoC Quarterly Performance Scorecards
Scorecard Timeliness Policy (2020)
Policy on Special Projects Entering the CoC
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Coordinated Entry
Coordinated Assessment Policy (PDF)
Outreach Request Policy & Procedures (PDF)
PSH Transfer Policy (PDF)
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Governance
Anti-Discrimination Policy (PDF)
Compensation Policy for Governance Participants (PDF) (Approved July 2024)
Conflict of Interest Policy (PDF)
Education Services Policy (PDF)
Fair Housing and Equal Opportunity Policy (PDF)
Governance Charter (PDF) (Revised September 2025)
Governance Code of Conduct (Revised September 2025)
HMIS Charter (PDF)
Leadership Council Selection Policy (PDF)
Leadership Council Shared Values & Group Agreements (PDF) (Revised January 2025)
Termination Policy (PDF)
VAWA Policy and Procedures (PDF)
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HMIS
FY 2024 HMIS Data Standards Data Dictionary (PDF)
FY 2024 HMIS Data Standards (Manual) (PDF)
HMIS Privacy Notice (English) (PDF)
HMIS Privacy Notice (Spanish) (PDF)
Privacy Policy Statement (English) (PDF)
Privacy Policy Statement (Spanish) (PDF)
ECHO HMIS Policies and Procedures Manual (2023) (PDF)
HMIS Emergency Operations Procedure (2020) (PDF)
HMIS Memorandum of Understanding (PDF)
HMIS Inactivity Policy
Written Standards
Coordinated Entry Written Standards (PDF)
Emergency Shelter Written Standards (PDF)
Permanent Supportive Housing Written Standards (PDF)
Rapid Re-Housing Written Standards (PDF)
SOAR Written Standards (PDF)
Transitional Housing Written Standards (PDF)
Workforce Development Written Standards
Written Standards for Program Delivery (7/1/20) (PDF)
Best Practices for Service Delivery
Working with Transgender Clients in Shelter Settings Best Practices (PDF)
Harm Reduction Best Practices (PDF)