Complete Your 2024 Client Feedback Survey Here

What:

Staff with ECHO are conducting a survey of clients receiving housing and homeless services in certain programs (see list below). If you are unsure of which program you are in, please verify with your case manager.

Why:

To better understand client experience and improve services. Taking this survey - or not - will not affect your ability to receive services now or in the future.

How:

Please take a moment to fill out the online survey by clicking the blue button below. For questions or assistance completing the survey, call or text: (830) 461-7747

When:

The survey will be live from 2/1/2024 - 4/1/2024.

From February 1, 2024 to April 1, 2024, ECHO will be conducting the first annual Client Feedback Survey for participants of Continuum of Care (CoC) funded programs. This survey is an opportunity for clients to provide their own perspectives regarding their experiences in the housing programs they are enrolled in.

Click to Complete Your Survey

If you are a client of any of the following programs, please click the button above to complete your survey:

        • Front Steps Housing (Permanent Supportive Housing)
        • Caritas My Home (Permanent Supportive Housing)
        • HATC Upward (Permanent Supportive Housing)
        • HACA Onward (Permanent Supportive Housing)
        • Integral Care Fresh Start (Permanent Supportive Housing)
        • The Salvation Army (+ SAFE) Passages II (Rapid Re-Housing)
        • Lifeworks PORT Youth Homelessness Demonstration Project (Transitional Housing/Rapid Re-Housing)
        • Lifeworks (+ Caritas + SAFE) Youth Homelessness Demonstration Project (Rapid Re-Housing)
        • Lifeworks (Rapid Re-Housing)
        • SAFE Supportive Housing Program (Transitional Housing)
        • SAFE (Rapid Re-Housing)
PLEASE NOTE: Your survey responses will be kept anonymous from your housing program and will not be traced back to you by anyone who can influence the services you receive. Any identifiable information collected will be used solely by ECHO to group client responses by housing program for the purpose of understanding the strengths and weaknesses of each program to target programmatic support.