An approach that offers permanent, affordable housing as quickly as possible for individuals and families experiencing homelessness, and then provides the supportive services and connections to the community-based supports people need to keep their housing and avoid returning to homelessness.


Trauma Informed Care is an organizational structure and treatment framework that involves understanding, recognizing, and responding to the effects of all types of trauma. Trauma Informed Care also emphasizes physical, psychological and emotional safety for both consumers and providers, and helps survivors rebuild a sense of control and empowerment.


Motivational Interviewing is a collaborative, goal-oriented style of communication with particular attention to the language of change, designed to strengthen personal motivation for and commitment to a specific goal by eliciting and exploring the person’s own reasons for change within an atmosphere of acceptance and compassion.


Harm reduction is a set of practical strategies and ideas aimed at reducing negative consequences associated with drug use. Harm Reduction is also a movement for social justice built on a belief in, and respect for, the rights of people who use drugs.


De-escalation is intended to reduce the intensity of a conflict or potentially violent situation. The first and only objective in de-escalation is to reduce the level of agitation so that discussion becomes possible. De-escalation techniques are inherently abnormal.  They go against our natural ‘fight or flight’ reflexes.  To be effective, we must remain calm, centered, and professionally detached.  There are two main types of de-escalation: Verbal and Non-verbal.

Conflict Resolution is the process by which two or more parties engaged in a disagreement, dispute, or debate reach an agreement resolving it. The disagreement may be personal, financial, political, or emotional. Conflict resolution, otherwise known as reconciliation, is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.


Cultural competency refers to the ability to understand, communicate with, and effectively interact with diverse populations, and it can be measured by awareness, attitude, knowledge, skills, behaviors, policies, procedures, and organizational systems.

Transgender refers to individuals whose gender identity, expression, or behavior is not traditionally associated with their birth sex. Some transgender individuals experience their gender identity as incongruent with their anatomical sex and may seek some degree of sex reassignment surgery, take hormones or undergo other cosmetic procedures. Others may pursue gender expression (masculine or feminine) through external self-presentation and behavior.


Progressive Engagement refers to a strategy of starting with a small amount of assistance for a large group of people and then adding more assistance as needed. PE is a nationally recognized best practice in addressing homelessness, which provides customized levels of assistance to families and preserves the most expensive interventions for households with the most severe barriers to housing success.  It is a strategy to enable service delivery systems to effectively target resources.


Self-care, the way a person tends to their emotional, psychological, physical, and spiritual well-being, becomes foundational to maintaining health and wellness as a social worker, since it serves to mitigate the occupational hazards relevant within the social work profession. Therefore, it needs to be a top priority for both individuals and the profession at large.


Critical Time Intervention (CTI) is a time-limited evidence-based practice that mobilizes support for society’s most vulnerable individuals during periods of transition. It facilitates community integration and continuity of care by ensuring that a person has enduring ties to their community and support systems during these critical periods. CTI has been applied with veterans, people with mental illness, people who have been homeless or in prison, and many other groups.